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Frequently Asked Questions

Welcome to our FAQ section. Here, we've compiled answers to the most common questions players have about Velobet. We've organized them by category to help you find the information you need quickly.

Account & Registration

Is it safe to register at Velobet?
Yes. Velobet uses SSL encryption to protect your data and operates under a Curacao eGaming license. As we note in our registration guide, using accurate information is key to a smooth process.
Why do I need to verify my account (KYC)?
KYC (Know Your Customer) is a mandatory regulatory requirement to prevent fraud and underage gambling. You must verify your identity before you can make a withdrawal.
I forgot my password. What should I do?
Go to the login page and click the "Forgot Password?" link. You'll receive an email with instructions on how to reset it.

Bonuses & Promotions

How do I claim a welcome bonus?
You can usually claim the welcome bonus during your first deposit. Some offers may require a specific promo code, which you would enter in the designated field.
What is a wagering requirement?
It's a multiplier that tells you how many times you must bet your bonus funds before you can withdraw any winnings. For example, a €10 bonus with a 30x wagering requirement means you must place €300 in bets.

Deposits & Withdrawals

What payment methods does Velobet accept?
Velobet accepts a wide range of methods, including Visa, Mastercard, e-wallets like Skrill and Neteller, and various cryptocurrencies like Bitcoin and Ethereum.
How long do withdrawals take?
Withdrawal times vary by method. Crypto is the fastest, while bank transfers take the longest. Here's a general guide:
Method Average Processing Time (after approval)
Cryptocurrency 1-24 hours
E-Wallets 24-48 hours
Credit/Debit Cards 1-3 business days

Games & Betting

Are the games at Velobet fair?
Yes. The games are provided by licensed software developers who use certified Random Number Generators (RNGs) to ensure fair and random outcomes. You can find more details on our slots page.
Can I bet on sports and play casino games with one account?
Yes. Your Velobet account gives you access to all products, including the casino, live casino, and the sportsbook.

If you have a question that isn't answered here, we recommend checking the official Velobet website or contacting their customer support team.